Online form service terms

Lapin Löytötavara handles lost property left in the premises of companies and organizations. We only process inquiries concerning items lost in the premises of our partners. We are not responsible for inquiries made via the internet form that are lost or destroyed due to network problems or email viruses of internet operators.

Lost property is stored for three months. If the item was lost before this, it is no longer available in our office. Items usually arrive to us with a delay of 1–6 days, but at the latest within two weeks of being found. Public transport brings many similar-looking gloves, hats, scarves, and umbrellas, so these must be identified at the lost property office. We do not accept internet inquiries about these items. The exception is items left on VR’s long-distance trains, which can be inquired about by phone.

Items can be picked up from our office or ordered by mail. A fee is charged for storage in accordance with the Lost Property Act.

We notify the customer of a found item to the address or email provided. The notification details the costs for pickup or mailing. A reference bank transfer is included for payment of the mailing. Payment must be made in advance before mailing. Once payment is received, we will mail the item to the address provided by the customer. Postage is charged according to the postal price list and shipping costs of 6–15 euros depending on the size and weight of the shipment.

Our customer service monitors for two weeks the possible arrival of the lost item and notifies the customer if the item is found. If you want information immediately, call our customer service at 0600 301430. Inquiries are checked until items found even two weeks after the loss have been processed. Inquiries are tracked for a maximum of three weeks.

Item lost on a travel agency trip

Items lost on a travel agency trip can be inquired about via the internet form, by phone, or by visiting our office. Upon receiving the inquiry, we will contact the destination and find out if the item has been found. We will respond to the customer within a week of receiving the inquiry. If the item is found, it can be delivered by courier. Shipping costs are determined by the size of the package and the country of pickup and delivery. The customer pays the shipping costs in advance. If the item is not found, we will notify the customer.

An online inquiry costs 4.95 euros. Payment is made via online banking or credit card.

We will notify by email immediately if the item is found. If you do not receive a notification, check your email’s spam folder. We are not responsible for damages or extra costs caused by the email ending up in the spam folder or not arriving for other reasons.

If payment fails, the reason may be too strict a firewall setting. Lapin Löytötavara is not responsible for failed inquiries due to internet network or other technical disturbances, nor for items not returned due to them.

Cancellation policy

There is no right of cancellation for the lost property service purchased through the online form. By purchasing the service, the buyer agrees to the service price and Lapin Löytötavaratoimisto commits to the item search process for the maximum of three weeks.

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Plc, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 0207 181830

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.